SALES & MARKETING

Pelican Air tailors marketing strategies to enhance the visibility and reach of its partner airlines.

Through targeted campaigns, market analysis, and relationship-building activities, Pelican Air ensures that its client airlines can effectively penetrate new markets and capitalize on emerging opportunities.
Our company’s sales team is dedicated to driving revenue growth by actively engaging with freight forwarders and industry stakeholders. By acting as a bridge between airlines and the market, Pelican Air plays a pivotal role in maximizing cargo revenue, fostering long-term partnerships, and solidifying leadership position for airlines as a trusted GSSA specialist in the dynamic aviation industry.

  • Revenue & yield maximization
  • Improve market share
  • Regular sales visits
  • Mid & long-term business plans
  • Brand marketing, Promotions
  • Reliable market intelligence
  • Route analysis
  • Budget & forecasting
  • Customer Satisfaction surveys
  • Participation in key industry events

CUSTOMER SERVICE

With a focus on customer satisfaction, Pelican Air ensures prompt and responsive communication, offering personalized assistance to clients throughout the process.

Our customer service team is adept at addressing inquiries, resolving issues, and providing real-time updates, fostering trust and reliability. In terms of operations, Pelican Air employs cutting-edge technology and efficient logistics for seamless customer experience. From cargo acceptance to tracking and final delivery, our operations are marked by precision and reliability. By combining exceptional customer service with seamless operations, Pelican Air stands out as a trusted partner in the air cargo industry, dedicated to meeting and exceeding the evolving needs of its clientele. 

  • Dedicated reservations desk
  • Increase load factor through space optimization.
  • Focus on promoting E-AWB to customers.
  • Timely feedback to clients
  • Upsell according to market scenario
  • Complaints and claims handling
  • MIS reports
  • Build rapport with clients & principals

TRUCKING & HANDLING

Recognizing the critical role of safe and timely transportation on the ground, Pelican Air ensures the seamless transition of cargo from air to land & vice-versa.

Our dedicated handling teams employ industry-best practices to safeguard the integrity of shipments during loading, unloading, and trans-shipment processes. With a well-established network of reliable trucking partners, Pelican Air orchestrates the 1st mile & last-mile delivery with precision, ensuring that cargo reaches its destination swiftly and securely. By integrating handling and trucking seamlessly, Pelican Air enhances the overall efficiency of air cargo operations, offering a comprehensive solution for airlines and shippers alike.

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RESEARCH & CONSULTANCY

Pelican Air distinguishes itself by offering comprehensive research and consultancy services tailored to the dynamic aviation industry.

Leveraging our in-depth knowledge and experience of 40 years, Pelican Air provides strategic insights and data-driven analyses to assist airlines and other stakeholders in making informed decisions. Our research encompasses market trends, competitive landscapes, and regulatory updates, enabling clients to navigate the ever-evolving air cargo landscape effectively. Additionally, Pelican Air’s consultancy services extend to optimizing operational processes, enhancing route planning, and identifying growth opportunities. By combining expertise with a forward-looking approach, Pelican Air empowers its clients with the tools and knowledge needed to thrive in the competitive air cargo market.

IT & FINANCE

From digital tracking systems to advanced data analytics, our IT solutions enhance operational efficiency, providing real-time visibility and control.

Pelican Air understands the financial intricacies of the air cargo industry and offers specialized financial services to optimize revenue streams and cost management for its partner airlines. Through a combination of technological innovation and financial acumen, Pelican Air ensures
that its clients benefit from a seamless blend of IT-driven efficiency and sound financial strategies in the competitive air cargo landscape.

  • Transparency & accuracy in Revenue Reporting
  • Timely collection & remittance
  • Arranging bank guarantees
  • Assist with CASS related matters
  • Credit control
  • MIS reports
  • Air Waybill stock control
  • Compliance with all applicable laws
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NETWORKING & EXPERIENCE

With years of experience and strategic alliances, Pelican Air has cultivated robust relationships with airlines, freight forwarders, and key stakeholders.

This well-established network enables Pelican Air to provide its clients with unparalleled access to a wide range of markets, facilitating national reach and market penetration. The depth of experience held by Pelican Air further enhances its ability to navigate the complexities of the aviation sector, offering clients seasoned insights and expertise. By leveraging its extensive networking capabilities and accumulated experience, Pelican Air stands as a reliable partner for airlines seeking effective GSSA services in the competitive air cargo landscape.

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REVENUE OPTIMIZATION

Pelican Air is at the forefront of revenue optimization strategies in the air cargo industry.

Leveraging data analytics, market research, and industry trends, we tailor pricing strategies and cargo capacity utilization to capture untapped revenue opportunities.
Pelican Air’s expertise in optimizing routes, adjusting pricing models, and identifying niche markets ensures that our clients can achieve peak financial performance in a competitive air cargo landscape. By combining strategic insights with a proactive approach, Pelican Air stands out as a trusted partner for airlines looking to enhance their revenue streams and achieve sustainable growth.

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TOTAL CARGO MANAGEMENT

Our company excels in leveraging cutting-edge technology for real-time tracking and visibility, optimizing logistics and enhancing overall efficiency.

With expertise in revenue management, Pelican Air maximizes financial returns for its partner airlines.
By providing a holistic suite of services that covers every aspect of air cargo operations, Pelican Air stands as a trusted and reliable partner, committed to delivering excellence in total cargo management for its clients.

  • Cargo and mail handling
  • Customs control
  • Document Handling
  • Irregularities Handling
  • Physical Handling Outbound/Inbound
  • Transfer/transit cargo
  • Post office mail

CHARTER SOLUTIONS

Pelican Air's charter solutions offer a seamless and customized experience.

We oversee the hand delivery of valuable and time-sensitive cargo. Transporting heavy and oversized items that cannot be accommodated by regular scheduled services necessitates a specialized skill set and extensive expertise, Pelican Air ensures that every charter solution aligns with the unique requirements of its customers, fostering trust and satisfaction.

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BCAS APPROVED OPERATIONS SUPERVISION

Pelican Air is a BCAS approved auxiliary service provider.

Co-ordinate with GHA for:

  • Safe operations
  • ULD control
  • Pallet building
  • Weight & volume Checks
  • Liaison with authorities
  • Import documentation
  • Issuance of Delivery order
  • Data capture.
  • Improve load factors by working closely with station manager

Import Operations:

  • Responding to customer queries promptly and resolving the issues proactively.
  • Checking / tallying and filing FFM with local IGM filing service provider once the flight departs origin.
  • Updating RCF-NFD-DLV in airline system as per SLA
  • Completion of customs amendment formalities without any delay in case of short land/Excess land/Wrongly forward shipment/Commodity Change/Pcs and weight change.
  • Once the segregation is completed CAN is forwarded to all customers.
  • Collecting and maintain proper accounts of delivery order fees and releasing EDO to customers without any delay
  • Supervising offloading and ensuring all cargo is offloaded without damage /discrepancy and handed over to custodian.
  • Also ensuring all special cargo are handled with utmost care and handed over to custodian on time

Export Operations:

  • Responding to customer query promptly and assisting customers and solving the issues without any delay
  • Checking the AWB/HAWB if all details are updated as per airline requirements
  • Updating all AWB data in airline system and releasing FWB/FHL as per airline requirement
  • Manifesting cargo loading details in airline system with proper SHC
  • Updating ULD weights in airline system and releasing to CLC as per airline requirement
  • Sending all PRE/POST flight messages as per airline requirement
  • Getting customs permission for ULD release permit, Manifest Physical check cargo

Warehouse Management:

  • Ensuring 100% pcs / dimensions / weight / Volume / Packing are checked and in case of discrepancy noted and informed to airline.
  • Assisting in collection of docs and scanning of cargo as per load plan
  • Supervising loading and ensuring ULD serviceability is checked.
  • Supervising & Ensuring cargo is loaded as per booking list and loading is done as per Airline CHM.
  • Obtaining customs permission and releasing of ULD to bay on time after checking ULD air worthiness.
  • Weekly inventory is taken and same is tallied with airline system stock and updated in system
  • Ensuring station ULD stock is maintained and excess ULDs are planned as stack to HUB.