CUSTOMER SERVICE
With a focus on customer satisfaction, Pelican Air ensures prompt and responsive communication, offering personalized assistance to clients throughout the process.
Our customer service team is adept at addressing inquiries, resolving issues, and providing real-time updates, fostering trust and reliability. In terms of operations, Pelican Air employs cutting-edge technology and efficient logistics for seamless customer experience. From cargo acceptance to tracking and final delivery, our operations are marked by precision and reliability. By combining exceptional customer service with seamless operations, Pelican Air stands out as a trusted partner in the air cargo industry, dedicated to meeting and exceeding the evolving needs of its clientele.
- Dedicated reservations desk
- Increase load factor through space optimization.
- Focus on promoting E-AWB to customers.
- Timely feedback to clients
- Upsell according to market scenario
- Complaints and claims handling
- MIS reports
- Build rapport with clients & principals